Terms and Conditions

HELVOR LLC – Legal Agreement for Use of Our Website and Services

Welcome to HELVOR LLC. Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the helvor.space website (the “Service”) operated by HELVOR LLC (“us”, “we”, “our”, or “HELVOR”). These Terms constitute a legally binding agreement between you (“Customer”, “User”, “you”, or “your”) and HELVOR LLC regarding your access to and use of our website, purchase of products, and any related services.

By accessing or using any part of the Service, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any of our services. These Terms apply to all visitors, users, and others who wish to access or use the Service.

HELVOR LLC is a limited liability company organized under the laws of the State of Wyoming, United States of America, with our principal mailing address at 30 N Gould St Ste R Sheridan, WY 82801. Our contact email is hello@helvorshop.com and our customer service phone number is +84857491111.

Please also review our Privacy Policy, Refund and Return Policy, Shipping Policy, and Payment Methods page, which are incorporated by reference into these Terms. Capitalized terms not defined herein shall have the meanings given to them in those policies.

1. Acceptance of Terms

By accessing the website helvor.space, browsing any product pages, creating an account, placing an order, or otherwise indicating your assent electronically, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any future amendments or updates. These Terms apply to all transactions conducted on the website, both now and in the future.

If you are using the Service on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and your agreement to these Terms will be treated as the agreement of the entity. For the purposes of these Terms, “you” includes both the individual user and any such entity.

We reserve the right to modify these Terms at any time without prior individual notice. Any changes will be effective immediately upon posting on this page, with the “Last Updated” date revised accordingly. Your continued use of the Service after any such change constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically. If you object to any changes, you must cease using the Service immediately.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 18 years of age to use our Service, create an account, or make a purchase. By agreeing to these Terms, you represent and warrant that you are 18 years or older. If you are under 18, you may only use the Service under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. HELVOR does not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete it immediately.

2.2 Account Registration

To access certain features, such as order history, saved addresses, or wish lists, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your account password and login credentials. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. HELVOR reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

2.3 No Account Sharing

Your account is personal to you. You may not share your account credentials with any third party, nor may you access another user’s account without permission. You are liable for all activities conducted through your account, whether authorized by you or not, unless you have notified us of a security breach.

3. Products and Pricing

3.1 Product Descriptions and Accuracy

HELVOR LLC strives to display the colors, sizes, fabrics, and details of our women’s athletic apparel (Golf, Running, Tennis & Pickleball, Training, Yoga & Pilates) as accurately as possible. However, we cannot guarantee that your computer monitor’s display of any color will be accurate. All measurements, weights, and specifications provided on product pages are approximate and for reference only. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

3.2 Pricing and Taxes

All prices displayed on helvor.space are in United States Dollars (USD) unless otherwise indicated. Prices are subject to change without notice. Despite our best efforts, a small number of products may be mispriced. If we discover a pricing error, we will, at our discretion: (i) contact you for instructions before shipping; (ii) cancel the order and refund the amount paid; or (iii) honor the incorrect price if the error was clearly in your favor and not a manifest error.

Taxes are calculated based on the shipping address and applicable state and local laws within the United States. For international orders, you are responsible for any customs duties, import taxes, or value-added taxes (VAT) imposed by your country. HELVOR is not responsible for delays caused by customs or for any fees levied by your local government.

3.3 Limited Quantities and Availability

All products are offered subject to availability. We reserve the right to discontinue any product at any time. In the event that a product is out of stock after you place an order, we will notify you and offer you the option to wait for restocking, substitute a similar product, or receive a full refund.

3.4 Promotions and Discount Codes

From time to time, HELVOR may offer promotional codes, coupons, or discounts. Such promotions are non-transferable, cannot be combined with other offers unless explicitly stated, and have no cash value. Promotional codes must be entered at checkout before an order is completed. We reserve the right to cancel any order or discount if we suspect fraud, error, or abuse.

4. Order Placement, Acceptance, and Cancellation

4.1 Order Confirmation

After you place an order on helvor.space, you will receive an automated email acknowledging receipt of your order. This email is not an acceptance of your order; it is a confirmation that we have received it. We reserve the right to accept or decline your order for any reason, including but not limited to product unavailability, payment verification issues, suspected fraud, or shipping address problems.

4.2 Order Acceptance

A legally binding contract between you and HELVOR LLC is formed only when we send you a shipment confirmation email that includes tracking information. Until that email is sent, we may cancel your order and refund your payment without penalty.

4.3 Order Cancellation by HELVOR

We may cancel any order at any time before shipment. Reasons include but are not limited to: suspicion of fraudulent activity, violation of these Terms, inability to verify billing information, or force majeure. If we cancel your order after you have paid, we will issue a full refund to your original payment method via Stripe within 5-10 business days.

4.4 Customer Order Modifications and Cancellations

As stated in our Refund and Return Policy, you may request cancellation or modification of an order within 2 hours of placement by contacting hello@helvorshop.com or calling +84857491111. After that window, the order may have been processed and cannot be changed; you will need to follow the standard return process after receiving the item.

5. Payment Terms

5.1 Accepted Payment Methods

All payments are processed through Stripe. We accept the following forms of payment: Visa, Mastercard, American Express, Discover (credit and debit cards), Apple Pay, and Google Pay. We do not accept PayPal, Venmo, cryptocurrency, wire transfers, cash on delivery, checks, or money orders.

5.2 Authorization and Billing

By providing a payment method, you represent and warrant that you are authorized to use that payment method. You authorize HELVOR and Stripe to charge the total amount of your order (including taxes and shipping) to the payment method provided. If your payment is declined, you agree to provide an alternative valid payment method within 24 hours, or we may cancel your order.

5.3 Billing Information

You agree to provide current, complete, and accurate billing and shipping information. We reserve the right to verify your billing address with your credit card issuer. If the billing address you provide does not match the address on file with your bank, we may cancel your order.

5.4 Stripe Terms

Your use of Stripe’s payment processing is subject to Stripe’s own terms of service and privacy policy. HELVOR is not responsible for any issues arising from Stripe’s platform, including but not limited to temporary outages or processing delays.

6. Shipping, Delivery, and Title

6.1 Shipping Policy

Shipping timelines, methods, and costs are detailed in our Shipping Policy, which is incorporated into these Terms. Generally, we ship to all 50 US states and internationally. Estimated delivery times are provided as a courtesy and are not guaranteed. HELVOR is not liable for delays caused by carriers, customs, weather, or other factors beyond our reasonable control.

6.2 Transfer of Title and Risk of Loss

Title to products and risk of loss pass from HELVOR to you upon delivery of the products to the common carrier (e.g., USPS, UPS, FedEx, DHL) at our shipping facility. This means that once the carrier takes possession of your package, any loss, damage, or delay is the responsibility of the carrier, not HELVOR. However, we will assist you in filing claims with the carrier for lost or damaged packages. For US shipments, we recommend purchasing shipping insurance for high-value orders.

6.3 International Shipping and Customs

For international orders, you are the importer of record. You are responsible for complying with all laws and regulations of the destination country. We will not undervalue products or mark them as “gifts” to avoid customs duties. Doing so is illegal and violates these Terms. Any customs fees, brokerage fees, or import taxes are your sole responsibility. If you refuse to pay such fees and the package is returned to HELVOR, your refund will be reduced by the original outbound shipping cost and any return shipping fees incurred.

7. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed exclusively by our Refund and Return Policy, which is a part of these Terms. By placing an order, you acknowledge that you have read and agree to that policy. Key provisions include a 30-day return window, unworn/unwashed condition requirement, and non-returnable categories (e.g., underwear, final sale items). Refunds are processed through Stripe to the original payment method within 5-7 business days of receipt of return.

8. Intellectual Property Rights

8.1 Ownership

All content on the helvor.space website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of HELVOR LLC or its content suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2 Trademarks

The HELVOR name, logo, and all related product names, design marks, and slogans are trademarks or registered trademarks of HELVOR LLC. You may not use such marks without our prior written permission. All other trademarks not owned by HELVOR that appear on the site are the property of their respective owners.

8.3 Limited License

HELVOR grants you a limited, non-exclusive, non-transferable, revocable license to access and make personal, non-commercial use of the website and its content. This license does not include any resale or commercial use of the site or its contents; any derivative use of the site or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. You may not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit the website or any content for any commercial purpose without our express written consent.

8.4 Copyright Infringement Claims (DMCA)

If you believe that any material on our website infringes your copyright, please provide our designated copyright agent with a written notice containing:

  • Your physical or electronic signature;

  • Identification of the copyrighted work claimed to have been infringed;

  • Identification of the material that is claimed to be infringing and its location on our site;

  • Your contact information (address, email, phone);

  • A statement that you have a good faith belief that the use is not authorized;

  • A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

Send such notices to: hello@helvorshop.com with the subject line “DMCA Takedown Request”. We will respond promptly and remove infringing material as required by law.

9. User Conduct and Prohibited Activities

You agree not to use the Service for any unlawful purpose or in any way that could harm HELVOR, its customers, or its brand. Prohibited activities include, but are not limited to:

  • Violating any applicable federal, state, local, or international law or regulation.

  • Attempting to interfere with the proper functioning of the website (e.g., introducing viruses, Trojan horses, worms, logic bombs, or other malicious code).

  • Engaging in any automated use of the system, such as using scripts to add friends, send messages, or scrape product data.

  • Attempting to gain unauthorized access to any portion of the website, other user accounts, or any computer systems or networks connected to the Service.

  • Transmitting any unsolicited or unauthorized advertising, promotional materials, spam, or chain letters.

  • Impersonating HELVOR, a HELVOR employee, another user, or any other person or entity.

  • Using the Service to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone.

  • Uploading or transmitting any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party.

  • Reverse engineering, decompiling, or disassembling any software or underlying infrastructure used to provide the Service.

  • Using any robot, spider, crawler, scraper, or other automated means to access the website for any purpose without our prior written permission.

Any violation of the above may result in immediate termination of your account, cancellation of orders, and legal action.

10. Disclaimer of Warranties

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, HELVOR LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

HELVOR DOES NOT WARRANT THAT:

  • THE SERVICE WILL FUNCTION UNINTERRUPTED, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION;

  • ANY ERRORS OR DEFECTS WILL BE CORRECTED;

  • THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;

  • THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM HELVOR OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU. IN SUCH CASES, WARRANTIES ARE LIMITED TO THE MINIMUM EXTENT REQUIRED BY LAW.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HELVOR LLC, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO (I) YOUR USE OR INABILITY TO USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY PRODUCTS OR SERVICES PURCHASED OR OBTAINED THROUGH THE SERVICE; OR (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF HELVOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT YOU PAID TO HELVOR IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR $100.00 (ONE HUNDRED US DOLLARS), WHICHEVER IS GREATER.

BECAUSE SOME STATES OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, HELVOR’S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12. Indemnification

You agree to defend, indemnify, and hold harmless HELVOR LLC, its members, managers, officers, employees, agents, suppliers, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to reasonable attorneys’ fees) arising from:

(i) Your use of and access to the Service;
(ii) Your violation of any term of these Terms;
(iii) Your violation of any third-party right, including without limitation any copyright, property, or privacy right;
(iv) Any claim that your content or conduct caused damage to a third party.

This indemnification obligation will survive the termination of these Terms and your use of the Service. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate fully with us in asserting any available defenses.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded from application.

13.2 Dispute Resolution – Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES YOU TO ARBITRATE DISPUTES WITH HELVOR ON AN INDIVIDUAL BASIS, RATHER THAN PURSUING CLASS ACTIONS OR JURY TRIALS IN COURT.

Most customer concerns can be resolved quickly by contacting our customer support at hello@helvorshop.com or +84857491111. If we cannot resolve a dispute informally, you and HELVOR agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any products sold (including with respect to the validity, enforceability, or scope of this arbitration provision) shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect.

The arbitration shall be held in Sheridan, Wyoming, or at another mutually agreeable location. The arbitrator’s award shall be final and binding, and judgment on the award may be entered in any court having jurisdiction. You and HELVOR agree that any arbitration will be conducted on an individual basis and not as a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than arbitration, you and HELVOR each waive any right to a jury trial.

Exceptions: Either party may bring a claim in small claims court (provided the claim meets the court’s jurisdictional limits and is brought on an individual basis, not as a class action). Additionally, either party may seek injunctive relief in court to prevent actual or threatened infringement of intellectual property rights.

13.3 Class Action Waiver

YOU AND HELVOR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. UNLESS BOTH YOU AND HELVOR AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING.

13.4 30-Day Opt-Out Right

You have the right to opt out of this arbitration agreement by sending a written notice of your decision to opt out to hello@helvorshop.com within 30 days of first accepting these Terms or creating an account. The notice must include your full name, mailing address, email address associated with your account (if any), and a clear statement that you opt out of the arbitration provision. If you opt out, you will still be bound by all other provisions of these Terms, and disputes will be resolved in court in Sheridan, Wyoming.

14. Force Majeure

HELVOR LLC shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, pandemics, epidemics, government orders, labor strikes, supply chain disruptions, internet outages, or failures of third-party carriers or payment processors. In the event of a force majeure, our performance obligations will be suspended for the duration of the event, and we will make reasonable efforts to resume performance as soon as practicable.

15. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be deemed modified to the extent necessary to make it valid and enforceable while preserving the parties’ intent.

16. Entire Agreement

These Terms, together with our Privacy Policy, Refund and Return Policy, Shipping Policy, Payment Methods page, and any other legal notices published by HELVOR on the website, constitute the entire agreement between you and HELVOR LLC regarding your use of the Service and your purchase of products. They supersede all prior or contemporaneous communications, proposals, and agreements, whether electronic, oral, or written, between you and HELVOR with respect to the Service. Any failure by HELVOR to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

17. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempted assignment without such consent shall be null and void. HELVOR may freely assign or transfer these Terms without restriction, including to any successor in interest in connection with a merger, acquisition, or sale of assets.

18. Electronic Communications

By using the Service, you consent to receive electronic communications from HELVOR, including via email (to the address you provided) and via notices posted on the website. These communications may include order confirmations, shipping updates, policy changes, promotional offers (opt-out available), and responses to customer service inquiries. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communication be in writing. To withdraw your consent, you must cease using the Service and close any account, but you acknowledge that certain legal notices (e.g., policy changes) will still apply.

19. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. All provisions of these Terms which by their nature should survive termination shall survive termination, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability. Upon termination, your right to use the Service will cease immediately. If you wish to terminate your account, you may simply discontinue using the Service or contact us to request account deletion (provided you have no pending orders).

20. Contact Information

For any questions, complaints, or claims regarding these Terms, the Service, or any products, please contact us:

  • Email: hello@helvorshop.com (preferred for written documentation)

  • Phone: +84857491111 (for urgent issues, business hours apply)

  • Mail: HELVOR LLC, 30 N Gould St Ste R Sheridan, WY 82801, United States

Please note that while we strive to respond promptly, we cannot guarantee a specific response time for postal mail. Email is strongly preferred.

Last Updated

These Terms and Conditions were last updated on April 15, 2026 (simulated current date for content purposes). We reserve the right to change this page at any time without prior notice. The version displayed on helvor.space at the time of your use governs.

By using helvor.space, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, including the mandatory arbitration and class action waiver provisions. Thank you for choosing HELVOR LLC – your trusted partner in women’s athletic apparel for golf, running, tennis, pickleball, training, and yoga.