Contact us

At HELVOR LLC, we believe that exceptional customer support is not just a department—it is a cornerstone of our brand promise. Buying athletic apparel online requires trust, and we want to make sure you have every resource you need to shop with complete confidence. Whether you have a question about sizing, need assistance with an existing order, want to learn more about our fabrics, or simply wish to share feedback, our dedicated team is ready to assist you.

We have designed our contact process to be straightforward, human, and responsive. Unlike large, impersonal corporations that hide behind automated chatbots and endless phone trees, HELVOR prioritizes genuine connection. When you reach out to us, you will speak with a real person who understands our products, cares about your experience, and has the authority to solve problems.

Below you will find every way to get in touch with us, along with guidance on the best method for different types of inquiries. Please note that our business hours and response times are designed to ensure you receive thorough, high-quality assistance, not just a quick, unhelpful reply.

Our Primary Contact Information

Official Company Address (for legal correspondence and returns):

HELVOR LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Customer Support Email (for all inquiries):

hello@helvorshop.com

This email address is monitored throughout the business day. We strive to respond to every email within 24 business hours, and often much sooner. For the fastest possible resolution, please include your order number (if applicable) and a clear description of your question or issue in your initial message. Attaching photos of any product defects or delivery issues is also extremely helpful.

Customer Support Phone (for urgent matters):

+84857491111

Our phone line is available for urgent inquiries regarding order status, shipping issues, or time-sensitive changes. Please note that while we love speaking with our customers, we encourage you to use email for detailed questions about sizing, product specifications, or returns, as this allows us to provide you with comprehensive written information and documentation.

Live Physical Support (Not a Retail Storefront):
Please be aware that our address at 30 N Gould St in Sheridan, Wyoming, is our corporate mailing address and administrative headquarters. It is not a public retail store or showroom. We do not have a physical location where customers can browse or purchase products in person. All sales are processed through our secure website at helvor.space. This model allows us to keep our prices fair by eliminating the high overhead costs of brick-and-mortar retail.

Detailed Inquiry Categorization

To help you get the fastest and most accurate assistance, please review the categories below and use the recommended contact method.

Order and Shipping Inquiries

If you need to:

  • Check the status of an existing order

  • Modify or cancel an order before it ships

  • Report a lost, delayed, or damaged package

  • Request a change of shipping address

Recommended Action: Email hello@helvorshop.com with your order number in the subject line (e.g., “ORDER #12345 – SHIPPING INQUIRY”). Our logistics team will respond with real-time tracking updates and coordinate directly with our carriers to resolve any delivery exceptions. For time-sensitive shipping issues, you may follow up with a call to +84857491111.

Returns, Exchanges, and Refunds

If you need to:

  • Initiate a return or exchange under our Refund and Return Policy

  • Request a refund for a defective or incorrect item

  • Check the status of a return or refund

Recommended Action: Please first review our comprehensive Refund and Return Policy on this website. Then, email hello@helvorshop.com with “RETURN REQUEST – ORDER #[Your Number]” as the subject. Our returns team will provide you with step-by-step instructions, including our return address and any necessary forms. We process all refunds through Stripe back to your original payment method, and we aim to complete this within 5-7 business days of receiving your returned item.

Product Information and Sizing Guidance

If you need to:

  • Ask detailed questions about a specific product (fabric composition, care instructions, fit)

  • Request size recommendations based on your body measurements

  • Compare two different products (e.g., Golf vs. Training leggings)

  • Inquire about restock dates for sold-out items

Recommended Action: Email hello@helvorshop.com with the product name or SKU in the subject line. Our product specialists maintain detailed specification sheets and fit notes for every item in our collection. We can provide you with exact measurements (waist, inseam, rise, hip) and fabric details (percentage of nylon, spandex, polyester, etc.) to help you make an informed decision. We often respond to these inquiries with personalized recommendations.

Billing and Payment Issues

If you need to:

  • Dispute a charge on your credit card statement

  • Request a receipt or invoice for a past purchase

  • Resolve a payment error or authorization hold

  • Update your billing information for a subscription or recurring order (if applicable)

Recommended Action: Email hello@helvorshop.com with “BILLING – ORDER #[Your Number]” in the subject line. Please include the last four digits of the credit card used and the date of the transaction. Because we process all payments through Stripe, we can access secure transaction records to verify charges and initiate corrections. We will never ask you for your full credit card number or CVV code via email. For urgent billing disputes, call +84857491111 during business hours.

Technical Website Issues

If you need to:

  • Report a problem with the helvor.space website (broken links, checkout errors, loading issues)

  • Report a security concern or suspected phishing attempt

  • Request assistance with creating an account or resetting your password

Recommended Action: Email hello@helvorshop.com with “TECHNICAL ISSUE” in the subject line. Please include screenshots or screen recordings if possible, as well as details about your device (computer, phone, tablet), browser (Chrome, Safari, Firefox), and the time the issue occurred. Our web development partners monitor these reports and prioritize fixes that affect the checkout process.

Wholesale, Partnerships, and Media Inquiries

If you are:

  • A gym, yoga studio, or fitness center interested in carrying HELVOR products

  • An influencer or athlete seeking a collaboration or sponsorship

  • A journalist or blogger looking for information for a story

  • A supplier or manufacturer offering materials or production services

Recommended Action: Please email hello@helvorshop.com with a clear subject line such as “WHOLESALE INQUIRY – [Business Name]” or “PARTNERSHIP REQUEST – [Your Name]”. For wholesale, please include your business license or tax ID, your target monthly order volume, and your shipping location. For media inquiries, please include your publication name, deadline, and a brief description of the story you are working on.

Our Commitment to Response Times and Quality

We have established the following service level expectations:

  • Email Inquiries: Response within 24 business hours (Monday through Friday, 9 AM to 5 PM Mountain Time). Weekend and holiday emails will be answered on the next business day.

  • Phone Inquiries: Live answer available during business hours. If all agents are busy, please leave a voicemail with your name, order number (if applicable), and a callback number. We return all voicemails within 4 business hours.

  • Complex Issues: If your question requires research or escalation to a manager, we will acknowledge your inquiry within 24 hours and provide a substantive answer within 72 hours.

We track our response times, customer satisfaction scores, and resolution rates internally. Our goal is to maintain a 95% first-contact resolution rate and an average customer satisfaction score of 4.8/5 for all support interactions.

Frequently Contacted Reasons (Before You Reach Out)

To save you time, please check our Asked Questions (FAQ) page before contacting support. Many common questions are answered there, including:

  • How do I find my correct size using your size chart?

  • What is your return window and process?

  • How long does shipping typically take within the US?

  • Do you ship internationally? What are the customs fees?

  • How do I care for my HELVOR garments to maximize their lifespan?

The FAQ page is updated regularly based on actual customer questions. We highly recommend reviewing it as your first step.

A Note on Scams and Phishing

Protecting our customers is paramount. Please be aware that HELVOR LLC will never:

  • Call or email you asking for your full credit card number, CVV code, or online banking password.

  • Request that you make a payment via wire transfer, cryptocurrency, or gift cards.

  • Send links to update your payment information from any email address other than our official domain (verify the sender carefully; look for helvor.space or the gmail.com address we provided, but be cautious of lookalike domains).

If you receive a suspicious communication claiming to be from HELVOR, do not click any links or provide any information. Forward the message to hello@helvorshop.com and then delete it. Our security team will investigate.

We Value Your Feedback

HELVOR is a brand built on continuous improvement, and your feedback is our most valuable resource. Whether you loved a product, had a frustrating experience, or simply have an idea for a new design or feature, please share it with us. We read every single message. You are not just a customer; you are a partner in helping us become the best women’s athletic apparel company in the world.

Thank you for choosing HELVOR. We look forward to serving you.

Contact us today:

  • Email: hello@helvorshop.com

  • Phone: +84857491111

  • Mail: 30 N Gould St Ste R Sheridan, WY 82801

  • Website: helvor.space