Asked Questions (FAQ)

Welcome to the HELVOR LLC Frequently Asked Questions (FAQ) page. We have compiled this comprehensive resource to help you find answers quickly and easily, without needing to contact our customer support team for every small question. Whether you are wondering about sizing, shipping times, fabric care, or our return process, you will likely find the answer here.

We update this page regularly based on actual questions from our customers. If you cannot find what you are looking for, please do not hesitate to reach out to us at hello@helvorshop.com or call +84857491111. Our team is always happy to help.

Ordering and Account Questions

Q1: Do I need to create an account to place an order?

No, you are not required to create an account to shop at HELVOR. We offer a guest checkout option that allows you to complete your purchase without registering. Simply add items to your cart, proceed to checkout, and enter your shipping and billing information. However, creating an account offers several benefits: you can save your shipping addresses for future purchases, view your complete order history, track returns, and save items to a wish list. Account creation is free and takes less than one minute.

Q2: How do I create an account?

Click the “Account” or “Person” icon at the top right corner of any page on helvor.space. Select “Create Account” and enter your full name, email address, and a secure password. You will receive a confirmation email to verify your address. Once verified, your account is active. You can also create an account automatically during checkout by checking the “Create an account” box and setting a password.

Q3: I forgot my password. How do I reset it?

On the login page, click the “Forgot Password?” link. Enter the email address associated with your account. We will send you a password reset link within a few minutes. Click that link and follow the instructions to create a new password. If you do not receive the email within 10 minutes, check your spam or junk folder. If you still do not see it, contact us at hello@helvorshop.com and we will manually reset your password.

Q4: Can I change my order after it has been placed?

We process orders quickly to ensure fast shipping. You may request changes (size, color, shipping address) or cancellation within 2 hours of placing your order. After that window, your order may have already been sent to our warehouse for packing. To request a change, email hello@helvorshop.com immediately with “URGENT ORDER CHANGE – ORDER # [Your Number]” in the subject line, or call us at +84857491111. If your order has already shipped, you will need to follow our return process to send back the original item and place a new order.

Q5: How can I track my order?

Once your order ships, we will send you a shipment confirmation email containing a tracking number and a link to the carrier’s tracking page (USPS, UPS, FedEx, or DHL depending on your location and shipping method). You can also log into your account on helvor.space, go to “Order History”, and click the tracking link for any shipped order. Please allow up to 24 hours after receiving the shipment email for the tracking information to update in the carrier’s system.

Q6: What should I do if I receive the wrong item?

We sincerely apologize if we made an error. Please contact us within 7 days of delivery at hello@helvorshop.com with the subject line “WRONG ITEM – ORDER # [Your Number]”. Attach a photo of the item you received next to your order confirmation showing what you ordered. We will send you a prepaid return shipping label and ship the correct item to you at no additional cost. Alternatively, you may keep the wrong item at a 50% discount, and we will still send the correct item.

Q7: Can I cancel my order after it has shipped?

Once an order has shipped, it cannot be cancelled. However, you may return the items for a refund under our Refund and Return Policy, provided you initiate the return within 30 days of delivery and the items are unworn, unwashed, with tags attached. Return shipping costs are your responsibility unless the return is due to our error.

Q8: Do you offer gift cards?

Yes, HELVOR offers digital gift cards in denominations from $25 t o$ 500. Gift cards are delivered via email to the recipient and can be redeemed at checkout using the unique code provided. Gift cards are non-refundable and cannot be exchanged for cash except where required by law. They do not expire. To purchase a gift card, visit the “Gift Cards” section on our website.

Q9: How do I use a promotional or discount code?

During checkout, you will see a field labeled “Discount Code” or “Promo Code”. Enter your code exactly as it appears (case-sensitive) and click “Apply”. The discount will be reflected in your order total immediately. Only one promotional code can be used per order unless explicitly stated otherwise. Promotional codes cannot be applied retroactively to orders already placed.

Sizing and Fit Questions

Q10: How do I find my correct size?

We provide a detailed size chart on every product page. Click the “Size Guide” link near the size selection dropdown. Our size chart includes measurements for bust, waist, hips, and inseam in both inches and centimeters. We also offer specific guidance for different product categories:

Leggings and yoga pants: Focus on waist and hip measurements. If you are between sizes, we recommend sizing up for compression fits and sizing down for “naked feel” fabrics.
Sports bras: Use your band and cup size. For high-impact sports (running, tennis), choose a snugger fit. For low-impact (yoga, Pilates), you may prefer a more relaxed fit.
Tops and tanks: Use bust and waist measurements. Consider your preferred fit: “relaxed” means order your usual size; “slim fit” means size up if you prefer less compression.
Shorts and skirts: Use hip and waist measurements.

If you are still unsure, email us at hello@helvorshop.com with your height, weight, and body measurements, plus the specific product name. Our fit specialists will reply with a personalized recommendation within 24 hours.

Q11: Do your sizes run small, large, or true to size?

HELVOR products are designed to fit true to US standard sizing. However, different styles have different intended fits. Our Training and Running lines are generally more compressive and fitted, so some customers prefer to size up for a less tight feel. Our Yoga and Pilates line uses softer, more forgiving fabrics and fits true to size. Our Golf and Tennis line offers a classic athletic fit with moderate ease. We encourage you to read the product description for each item, where we note whether the fit is “compression”, “regular”, or “relaxed”. When in doubt, size up – you can always exchange for a smaller size if needed.

Q12: What is your size range?

We currently offer sizes from XS to XXL in most styles, with some core products extending to XXXL. We are actively working to expand our inclusive size range. Specific size measurements (numeric equivalents) vary by product, but generally:

XS = 0-2 (bust 32-33”, waist 24-25”, hip 34-35”)
S = 4-6 (bust 34-35”, waist 26-27”, hip 36-37”)
M = 8-10 (bust 36-37.5”, waist 28-29.5”, hip 38-39.5”)
L = 12-14 (bust 38.5-40”, waist 31-32.5”, hip 41-42.5”)
XL = 16-18 (bust 41.5-43”, waist 34-36”, hip 44-46”)
XXL = 20-22 (bust 44.5-46”, waist 37.5-39.5”, hip 47.5-49.5”)

Please refer to the exact size chart on each product page, as some items (e.g., high-waisted leggings vs. mid-rise) may have different waist measurements.

Q13: I am between sizes. What should I do?

For leggings, shorts, or any item with significant stretch, we recommend ordering the smaller size if your measurements are at the lower end of the larger size range, or the larger size if you prefer a more relaxed, non-compressive feel. For non-stretch items (e.g., structured golf polo), always size up. You may also order both sizes and return the one that does not fit. Our return policy allows this, though you will be responsible for return shipping.

Q14: Do you offer petite or tall sizes?

Currently, we offer standard sizes that fit most heights from approximately 5’2” to 5’10”. Our leggings come in two inseam lengths for many styles: 25” (ankle/cropped) and 28” (standard full length). For taller customers (over 5’10”), the 28” inseam may be slightly shorter than full length. We recommend our 28” inseam styles. We are exploring tall and petite dedicated lines; please subscribe to our newsletter for updates.

Q15: How do I measure myself correctly?

Use a soft, flexible measuring tape and wear minimal clothing (or undergarments) for accuracy. Stand naturally with your feet together.

Bust: Measure around the fullest part of your chest, keeping the tape parallel to the floor.
Waist: Measure around the narrowest part of your natural waist, typically just above your belly button.
Hips: Measure around the fullest part of your hips and buttocks, about 7-9 inches below your waist.
Inseam: Measure from your crotch down to the floor along the inside of your leg. For leggings, measure to the ankle bone for full length.

Record these measurements and compare them to our size chart. Do not pull the tape too tight; it should be snug but not digging in.

Product and Fabric Questions

Q16: What fabrics do you use?

HELVOR uses premium performance fabrics tailored to each sport. Our most common materials include:

Nylon/Spandex blends: Used in leggings, shorts, and tops for four-way stretch, moisture-wicking, and shape retention. Typical composition: 75-85% nylon, 15-25% spandex.
Polyester/Spandex blends: Used in running and training gear for durability, breathability, and quick drying. Often with antimicrobial treatment.
Cotton-modal blends: Used in yoga and Pilates wear for buttery-soft hand feel and gentle stretch.
Structured polyester (for golf/tennis polos): Wrinkle-resistant, UV-protective, and with mechanical stretch.

All fabrics are OEKO-TEX certified (free from harmful substances) and tested for pilling resistance, colorfastness, and opacity (no see-through).

Q17: Are your products squat-proof?

Yes, absolutely. All HELVOR leggings, shorts, and bottoms are rigorously tested for opacity, including during deep squats and lunges. We use a minimum fabric weight of 250 GSM (grams per square meter) for most styles, with double-layered gussets in critical areas. However, we recommend wearing nude or matching-color underwear (not black or bright patterns) as an extra precaution.

Q18: Do your products have pockets?

Many of our products include strategically placed pockets. Our running leggings feature side drop-in pockets large enough for a smartphone (up to iPhone 14 Pro Max/ Samsung Galaxy S23 Ultra). Our training shorts have a hidden waistband pocket for keys or cards. Our tennis skirts have built-in shorts with a ball pocket. Check the product description for each item; it will clearly state pocket locations and capacities.

Q19: Are your sports bras suitable for high-impact activities?

Yes, we offer different support levels. Our Run High-Impact Bra has encapsulation and compression, wide adjustable straps, and a hook-and-eye closure for maximum support during running, HIIT, and tennis. Our Medium-Impact Bra is suitable for training, cycling, and pickleball. Our Low-Impact Bra is designed for yoga, Pilates, and walking. Each product page specifies the support level. For cup sizes D and above, we recommend our high-impact styles or double-braing (wearing a compression bra over an encapsulation bra).

Q20: Do you use sustainable or eco-friendly materials?

We are committed to continuous improvement in sustainability. Currently, a portion of our collections incorporates recycled polyester from post-consumer plastic bottles. We are transitioning our packaging to 100% recycled and recyclable materials. We aim to have at least 50% of our products made from sustainable fibers by 2028. Individual product pages will note “Eco-Conscious” or “Made with Recycled Materials” where applicable.

Q21: How should I wash my HELVOR apparel?

To maximize the life of your performance wear, follow these care instructions:

Machine wash cold (below 30°C / 86°F) with like colors.
Use a gentle cycle and mild detergent. Avoid fabric softeners – they clog the moisture-wicking pores of technical fabrics.
Do not bleach or use chlorine-based products.
Tumble dry low or, preferably, hang dry flat or on a drying rack. High heat damages elastane/spandex and causes pilling.
Do not iron printed logos or trim. If ironing is necessary, use a cool setting and a pressing cloth.

Following these instructions will keep your HELVOR gear looking and performing like new for years.

Q22: Why does my black legging have a slight sheen or shine?

High-performance athletic fabrics, especially those with high spandex content (20%+), naturally have a slight sheen due to the elastane fibers. This is normal and does not indicate a defect. The sheen is more visible under direct flash photography but appears matte in natural light. If the sheen is excessive or patchy, please contact us as it may indicate a manufacturing issue.

Q23: Do you offer matching sets?

Yes! Many of our collections are designed as coordinated sets. Look for “Shop the Set” or “Complete the Look” suggestions on product pages. Matching sets are available for yoga, running, and training. Buying a set typically offers a 10-15% discount compared to purchasing the top and bottom separately.

Shipping and Delivery Questions

Q24: How long does shipping take within the United States?

We offer the following shipping options for domestic orders (all 50 US states):

Standard Shipping (5-8 business days): Free on orders over $75. Ot h er w i se$ 5.99.
Expedited Shipping (3-4 business days): $9.99.
Express Shipping (1-2 business days): $19.99.

Business days are Monday through Friday, excluding US federal holidays. Orders placed after 2 PM Mountain Time will be processed the next business day. Please note that these are transit times after the order has been processed and handed to the carrier, not including processing time (which is typically 1-2 business days).

Q25: Do you ship internationally?

Yes, HELVOR ships to over 40 countries worldwide, including Canada, the United Kingdom, Australia, New Zealand, Germany, France, Italy, Spain, the Netherlands, Sweden, Norway, Denmark, Switzerland, Japan, South Korea, Singapore, and many more. If your country is not listed at checkout, please email us at hello@helvorshop.com and we will check if an exception can be made.

Q26: How long does international shipping take?

International shipping times vary by destination and chosen method:

Standard International (10-20 business days): $14.99-$ 29.99 depending on region.
Expedited International (5-10 business days): $29.99-$ 49.99.
Express International (3-5 business days): $49.99-$ 79.99.

Please note that customs clearance can cause additional delays beyond our control. We are not responsible for such delays.

Q27: Will I have to pay customs duties or import taxes on international orders?

Yes. International orders are subject to customs duties, import taxes, and brokerage fees levied by your country’s customs authority. These fees are not included in the price you pay to HELVOR. You are the importer of record and are solely responsible for paying these fees to the carrier or customs agency upon delivery. We recommend contacting your local customs office for an estimate before ordering. If you refuse to pay customs fees and the package is returned to us, your refund will be reduced by the original shipping cost and any return shipping fees.

Q28: My tracking says “delivered” but I did not receive my package. What do I do?

First, check with neighbors, building management, or your mailroom. Sometimes carriers leave packages in unexpected locations (porch, back door, garage). Wait 24 hours – occasionally carriers mark packages as delivered early. If after 24 hours you still do not have it, contact the carrier directly with your tracking number. Simultaneously, email us at hello@helvorshop.com with your order number. We will open an investigation with the carrier. Please note that once the carrier marks a package as delivered, our liability ends. However, we will do our best to assist you in filing a claim.

Q29: Can I change my shipping address after placing an order?

You may request an address change within 2 hours of placing your order by emailing hello@helvorshop.com or calling +84857491111. After that, if the order has not yet shipped, we will try but cannot guarantee a change. If the order has shipped, we cannot redirect it. You will need to contact the carrier directly or refuse the package so it returns to us.

Q30: Do you offer shipping insurance?

Yes. During checkout, you may add Route Package Protection or a similar shipping insurance service for a small fee (typically 1-2% of order value). This insurance covers lost, stolen, or damaged packages. If you decline insurance, HELVOR is not responsible for packages marked “delivered” by the carrier but not received by you. We strongly recommend insurance for high-value orders or addresses with a history of package theft.

Q31: What happens if my package is damaged during shipping?

If you receive a damaged package, please document it immediately. Take photos of the outer box, the damaged area, and the product inside. Do not throw away the original packaging. Contact us at hello@helvorshop.com within 3 days of delivery. We will file a claim with the carrier and send you a replacement or refund as soon as the claim is approved (usually 7-14 days). If you purchased shipping insurance, the process is even faster.

Returns, Refunds, and Exchanges

Q32: What is your return policy?

We offer a 30-day satisfaction guarantee. You may return unworn, unwashed items with all original tags attached within 30 days of delivery for a full refund of the purchase price (excluding original shipping charges). For complete details, including a list of non-returnable items and instructions, please read our full Refund and Return Policy.

Q33: How do I start a return?

Email us at hello@helvorshop.com with “RETURN REQUEST – ORDER # [Your Number]” in the subject line. Include the item names, sizes, and reason for return. We will reply within 24 hours with a Return Merchandise Authorization (RMA) number and our return shipping address. Pack the items securely, write the RMA number on the outside of the package, and ship it to us. You are responsible for return shipping costs unless the return is due to our error.

Q34: How long does it take to get my refund?

Once we receive your return package, please allow 5-7 business days for inspection. After we approve the refund, Stripe processes it immediately, but your bank may take an additional 2-10 business days to post the credit to your statement. The total time from shipping your return to seeing money back in your account is typically 10-20 business days.

Q35: Can I exchange an item for a different size or color?

Yes. Follow the same return initiation process, but specify “EXCHANGE REQUEST” and tell us the size or color you want instead. If the new size/color is in stock, we will ship it to you once we receive your return. You will not be charged shipping for the exchange item within the US. International customers are responsible for return shipping and the shipping of the exchange item. For faster service, we recommend returning for a refund and placing a new order separately.

Q36: What items cannot be returned?

The following are final sale and non-returnable (unless defective):

Underwear and base layer bottoms
Swimwear (if applicable)
Face masks or antimicrobial headbands
Gift cards
Clearance items (40%+ off original price, marked “Final Sale”)
Customized or personalized items

Q37: I received a defective item (hole, broken seam, misprint). What should I do?

We are very sorry. Please email us at hello@helvorshop.com within 7 days of delivery with “DEFECTIVE ITEM – ORDER # [Your Number]” in the subject line. Attach clear photos or a video of the defect. We will review and typically offer one of the following: a full refund without return, a replacement shipped at no cost, or a store credit worth 120% of the item’s price. We do not require you to return defective items in most cases.

Q38: Do you offer refunds for items purchased on sale?

Yes, seasonal sale items (e.g., 20% off promotion) are returnable under the same 30-day policy. You will be refunded the amount you actually paid after the discount, not the original full price. Clearance items marked “Final Sale” are non-returnable.

Q39: I lost my return label or forgot to include the RMA number. What now?

If you lost the return instructions, email us again. We will resend them. If you shipped a return without an RMA number on the outside, our returns facility may not be able to identify it. This will cause significant delays. Please email us with the carrier and tracking number of your return, and we will try to locate it manually.

Payment and Billing Questions

Q40: What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover (credit and debit cards), Apple Pay, and Google Pay. All payments are processed securely through Stripe. We do not accept PayPal, Venmo, cryptocurrency, wire transfers, cash on delivery, checks, or money orders.

Q41: Is it safe to enter my credit card information on your website?

Yes. Our website is secured with TLS 1.3 encryption (look for the padlock icon in your browser address bar). Moreover, all payment information is processed directly by Stripe, a PCI DSS Level 1 certified provider. HELVOR never sees or stores your full credit card number. We only receive a token and the last four digits. Your security is our top priority.

Q42: Why was my payment declined?

Common reasons include:

Insufficient funds or credit limit
Incorrect billing address or CVV code
Card not enabled for online or international transactions
Your bank’s fraud prevention block (they may send you a verification text or email)
The card has expired

Contact your bank first. If the issue persists, try a different payment method or email hello@helvorshop.com for assistance.

Q43: Do you charge sales tax?

We are required to collect sales tax on orders shipped to states where we have a legal nexus (primarily Wyoming, as our headquarters is there, plus other states as we expand). The tax rate is calculated based on the shipping address and current state and local tax laws. For states where we do not collect tax, you may be required to self-report use tax.

Q44: How do I get an invoice or receipt for my order?

Immediately after placing an order, you will receive an order confirmation email that serves as your receipt. You can also log into your account on helvor.space, go to “Order History”, and download or print an invoice for any past order. If you need a formal invoice with tax information for business purposes, email hello@helvorshop.com with your order number and we will generate one for you.

Q45: I was charged twice for the same order. What happened?

This is rare but can happen if there was a connection error during checkout. Stripe may place an authorization hold (a pending charge) that looks like a duplicate but will drop off after 3-5 business days. If both charges actually post (move from pending to completed), please email us immediately. We will verify with Stripe and refund the duplicate within 24 hours.

International Orders

Q46: Do you ship to my country?

We ship to over 40 countries. At checkout, enter your address and the shipping calculator will tell you if we deliver to your location. If your country is not listed, please email hello@helvorshop.com with your country and postal code. We will check if we can make a one-time exception or if we plan to expand there soon.

Q47: How are customs fees calculated?

Customs fees are determined by your country’s import laws. Typically, you will be charged a percentage of the declared value (often 5-25%) plus a brokerage fee. HELVOR declares the full value of the items at the price you paid, as required by law. We never mark packages as “gifts” or undervalue them. This is illegal and violates our terms. Please check with your local customs office for an estimate before ordering.

Q48: Can I return an item from outside the United States?

Yes, international returns are accepted under the same 30-day window. However, you are responsible for return shipping costs and any customs fees incurred when the package re-enters the US. We recommend using a trackable shipping method. Refunds will be processed to your original payment method, but note that any duties you paid to your country are not refundable by HELVOR (you must contact your local customs office).

Q49: Will I see pricing in my local currency?

Currently, all prices on helvor.space are displayed in US Dollars (USD) . Your bank or credit card issuer will convert the USD amount to your local currency using their exchange rate at the time of the transaction. Some banks charge a foreign transaction fee (typically 1-3%). We are working on a multi-currency feature and hope to launch it soon.

Q50: Do you have warehouses outside the US?

Currently, all products ship from our US-based fulfillment center. We are exploring regional warehouses in Europe and Asia to reduce shipping times and costs. Subscribe to our newsletter for announcements.

Care and Maintenance

Q51: How can I prevent pilling on my leggings?

Pilling (small balls of fiber) occurs due to friction. To minimize pilling:

Wash inside out in a mesh laundry bag.
Turn garments inside out before washing.
Avoid washing with rough fabrics like denim, towels, or items with zippers.
Use cold water and a gentle cycle.
Do not over-dry. Hang dry is best.
Avoid rubbing against abrasive surfaces (e.g., stone benches, velcro straps).

A small amount of pilling after many wears is normal. You can remove pills with a fabric shaver. If pilling appears after 1-2 washes, please contact us – that may indicate a defect.

Q52: How do I remove sweat stains or odor from performance fabric?

For sweat stains, mix a solution of white vinegar and water (1:3 ratio) and soak the garment for 30 minutes before washing. For persistent odor (even after washing), add half a cup of baking soda to the wash cycle. Avoid using chlorine bleach or chlorine-based stain removers, as they break down spandex fibers. Never use fabric softener – it traps bacteria and odors.

Q53: My leggings are rolling down at the waist. Is this a defect?

Waistband rolling can happen for several reasons:

The size is too small, causing the waistband to be overstretched.
The size is too large, so there isn’t enough compression to hold it up.
The style is designed with a lower rise than you are used to.
Body shape (hourglass vs. straight) can affect fit.

First, try our high-waisted styles (rise 10-12 inches). If rolling persists, consider sizing up or down. If the problem occurs only in one specific product and not others, please email us – there may be a manufacturing variance.

Q54: Can I tailor or alter HELVOR garments?

Yes, you may take your HELVOR items to a professional tailor for hemming or minor adjustments. However, any alterations performed by a third party void our return and exchange policy for that item. We recommend wearing the item several times before altering to ensure you are keeping it.

Technical Website Issues

Q55: The website is not loading properly. What should I do?

Try these steps in order:

Refresh the page (Ctrl+F5 or Cmd+Shift+R for a hard refresh).
Clear your browser cache and cookies.
Try a different browser (Chrome, Firefox, Safari, Edge).
Disable any browser extensions (especially ad blockers, which may interfere with checkout).
Try accessing the site from a different device or network.
If none of these work, email us with a screenshot and description of the issue to hello@helvorshop.com.

Q56: I added items to my cart, but my cart is empty when I go to checkout.

This is usually a cookie or session issue. Make sure your browser accepts cookies from helvor.space. Try logging out and back in, or clearing your cart and re-adding items. If the problem persists, use a private/incognito window. Our development team monitors these reports and fixes them quickly.

Q57: I did not receive an order confirmation email. Was my order placed?

First, check your spam or junk folder. Sometimes automated emails are filtered there. If you still do not see it, log into your account (if you created one) and check “Order History”. If the order appears there, it was placed successfully. If you checked out as a guest and did not receive an email, contact us with your name, email address used, and the approximate total amount. We will look up your order manually.

Q58: How do I unsubscribe from promotional emails?

At the bottom of every promotional email we send, there is an “Unsubscribe” link. Click that link and follow the instructions. You will be removed from our marketing list within 24 hours. Please note that you will still receive transactional emails (order confirmations, shipping updates, return notifications) even after unsubscribing from promotions.

Corporate and Legal Questions

Q59: Where is HELVOR LLC located?

Our corporate headquarters and mailing address is:
HELVOR LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

This is an administrative office, not a retail store. We do not have a public showroom.

Q60: How can I contact a real person for customer support?

You can reach us via:

Email: hello@helvorshop.com (fastest response, typically within 24 hours)
Phone: +84857491111 (live support during business hours, 9 AM – 5 PM Mountain Time, Monday through Friday)

We do not use chatbots or automated phone trees. You will speak to a real HELVOR team member.

Q61: Do you have a physical store where I can try on products?

No, HELVOR is an online-only direct-to-consumer brand. This model allows us to offer premium quality at lower prices by eliminating retail overhead. We encourage you to use our detailed size charts and generous return policy to find your perfect fit at home.

Q62: How can I provide feedback or suggest a new product?

We love hearing from our customers! Email your feedback or product ideas to hello@helvorshop.com with “FEEDBACK” or “PRODUCT IDEA” in the subject line. Every email is read by our product development team. If we use your idea, we will send you a $100 store credit as a thank you.

Q63: Does HELVOR offer affiliate or influencer programs?

Yes, we have an affiliate program for fitness influencers, bloggers, and content creators. Please email hello@helvorshop.com with “AFFILIATE INQUIRY” in the subject line and include your social media handles, audience size, and engagement metrics. We review applications on a rolling basis.

Q64: How do I report a security vulnerability on your website?

We take security seriously. If you discover a potential vulnerability (e.g., XSS, SQL injection, authentication flaw), please email our security team at hello@helvorshop.com with “SECURITY VULNERABILITY” in the subject line. Please do not disclose the vulnerability publicly until we have had a chance to address it. We will acknowledge receipt within 48 hours and work to resolve the issue as quickly as possible.

Q65: What is your policy on data privacy?

We respect your privacy. Please read our full Privacy Policy on the website. In summary: we collect only the information necessary to process orders and improve our service. We never sell your personal data to third parties. All payment data is handled by Stripe, not stored by us. You may request deletion of your account and personal data at any time by emailing us.

Still Have Questions?

We understand that every customer is unique, and you may have a question not covered in this FAQ. Please do not hesitate to contact us. We are here to help.

Contact our customer support team:

Email: hello@helvorshop.com (preferred for detailed inquiries and documentation)
Phone: +84857491111 (best for urgent matters or if you prefer speaking to a live person)
Mail (not recommended for quick questions): HELVOR LLC, 30 N Gould St Ste R Sheridan, WY 82801

Our support hours are Monday through Friday, 9:00 AM to 5:00 PM Mountain Time. We close on US federal holidays. Emails received outside of business hours will be answered on the next business day.

Thank you for choosing HELVOR LLC. We are honored to be a part of your active lifestyle, whether you are on the golf course, running path, tennis court, pickleball court, training gym, or yoga studio. Move with confidence.

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